Client Relations Coordinator I

Application Deadline: 10 December, 2021Download Application
Job Description

JOB SUMMARY

This role operates as the lead point of contact for any and all matters specific to the client; leading the day-to-day in-force relationships, managing the group setup process, the ongoing customer service experience for the policyholder, facilitating the service deliverables and providing expertise in the handling all service related issues operating as the primary liaison for BahamaHealth.

PRIMARY RESPONSIBILITIES: 

  • Strategically plans, negotiates and influences the interactions and relationships with clients, their brokers / consultants and internal team members to achieve strategic account goals
  • Responds to incoming customer service requests, verbal and written, identifying and assessing client needs quickly and accurately
  • Applies appropriate communication techniques when responding to clients, particularly in stressful situations
  • Monitors delegated customer service issues to ensure timely and accurate resolution; solving problems systematically, using sound business judgment
  • Partners with other Client Care representatives to facilitate, manage and resolve complex client service inquiries
  • Leads the process for new client account submissions, implementation, billing set-up and establishing protocols and communication preferences for a successful initial experience with BahamaHealth
  • Informs and educates new customers during Member Education Sessions, Group Administrator Orientations, account setup and management procedures
  • Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications. Implements client service strategies and recommends related improvements/enhancements

KNOWLEDGE & SKILLS:

  • Minimum of three (3) years of group insurance experience in an identical or similar position, preferably providing superior client service and satisfaction
  • Experience working with senior – level executives for client relationship management
  • Bachelor’s Degree preferred
  • ACS, FLMI designations or equivalent
  • Strong computer skills inclusive of Microsoft Office Word, Excel and PowerPoint
  • Proven ability to multi-task and deliver superior customer service, managing tight deadlines and demonstrating superior analytical and problem solving skills
  • Excellent negotiation / influence, collaboration and listening skills
  • Excellent messaging, positioning and presentation of information for customer impact and influence
  • Excellent work management skills – identifying goals and subsequently proactive management of action items to accomplish goals in a timely fashion
  • Strong interpersonal, organizational and analytical skills
  • Strong business and financial acumen with a propensity for accuracy
  • Excellent verbal and written communication skills
  • Must exhibit high level of confidentiality
  • Ability to travel as required in order to achieve goals and objectives

Role:

Client Relations Coordinator I

Employment Type:

Full Time